Our support packages are built to take the stress out of IT. With proactive monitoring, fast response times, and expert local support, you get predictable costs and dependable service—without the complexity.
Choose the package that fits your organisation today, and scale as your needs change.
* Each plan has a minimum user count to ensure service quality and coverage of fixed platform, security, and support costs.
CoreTek
$55 / user / per month
- ✔ Remote helpdesk support (NZ business hours: Mon–Fri, 8am–5pm NZST)
- ✔ Up to 1 Hour remote support per month
- ✔ Monitoring of PCs, servers, and key network devices
- ✔ Monthly Windows & key application patching
- ✔ Basic documentation (device inventory, internet & Wi‑Fi layout)
- ✔ Email & ticketing support
- ✔ Minimum: 4 users
Most Popular
ProTek
$80 / user / per month
- ✔ Includes everything in CoreTek plus
- ✔ Unlimited remote support
- ✔ Limited on‑site support, up-to 2 hours a month
- ✔ Advanced endpoint security (EDR)
- ✔ Microsoft 365 / Google Workspace management
- ✔ User on boarding & off boarding
- ✔ Basic security awareness training
- ✔ Minimum: 10 users
UltraTek
$110 / user / per month
- ✔ Includes everything in ProTek plus
- ✔ Priority response SLAs
- ✔ Site connection monitoring
- ✔ Unlimited on‑site support
- ✔ Hardware Procurement
- ✔ Dedicated account manager
- ✔ Annual penetration testing (or equivalent)
- ✔ Minimum: 20 users
Additional Add‑Ons
Business Fibre & Mobile Plans
Unlimited 500mb Fibre / Endless Mob Plans
$POA
VoIP Phone Systems / Setup
Cloud Based
$POA
Network setup, Wifi Setup
Full design or tidy existing
$POA
365 Licences and Backup
3rd Party 365 backup, unlimited retention
$POA
IT Consultancy
IT issues, let us know
$POA
Domain and Web hosting
Both or either, Managed DNS
$POA
Find out more
Book a no‑obligation call or site visit with us and let’s discuss the best solution for your needs.